How do I sign up for a class?
Simply visit our website on your computer or phone, click on Register for a Class button. Choose what masterpiece you want to paint, and sign up!
When do you put up your full public calendar?
We typically post our event calendar around the 15th of the preceding month. So for example, we would post our August calendar around July 15th. This is to give people ample time to book private parties, but also enough time to find a session you like, book it, and tell your friends!
Can Kids come to events?
Of course – kids come with their parents, grandparents, etc, all the time and they have a blast. Children under 13 years old must be accompanied by an adult. If you want more information about our kids’ parties, check out our Paint & Party page!
What is your no show policy for events?
Unfortunately, we are not able to provide a refund or store credit if you miss your event.
What is your cancellation policy for private parties?
We hope you don’t have to cancel your event, but we understand things come up! We just ask that you let us know as soon as you can as there is a decent chance another party was interested in your date. If you cancel 14+ days in advance, everyone who has purchased a ticket will receive a refund (or store credit if they prefer). Parties that cancel with less than 14 days notice will receive store credit or the option to re-book their party for another time.
Can I join a class without a prior reservation?
Sure! But we recommend signing up in advance to ensure you have a saved seat. If our class is sold out, we won’t have a seat for you and we’ll feel bad!
What is your bad weather policy?
Our first concern is for the safety of our. When weather is an issue, we’ll consult with some select neighboring businesses and then make a decision as to whether we will open or not. You can also check for weather alert updates on our Facebook page. If you’d like to reschedule due to weather, just give us a call or shoot us an email and we’ll happily take care of you. If you’re a private party and the weather is an issue, we’ll happily reschedule the party for a different date that works for the whole group. Unfortunately, we are unable to offer last-minute (i.e., same day) refunds due to weather-related circumstances.
Collection of your Personal Information:
In order to better provide you with products and services offered on our Site, Canvas n Cup may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
If you purchase Canvas n Cup's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information:
Canvas n Cup collects and uses your personal information to operate its website(s) and deliver the services you have requested. Canvas n Cup may also use your personally identifiable information to inform you of other products or services available from Canvas n Cup and its affiliates.
Sharing Information with Third Parties:
Canvas n Cup does not sell, rent or lease its customer lists to third parties. Canvas n Cup may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Canvas n Cup, and they are required to maintain the confidentiality of your information. Canvas n Cup may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Canvas n Cup or the site; (b) protect and defend the rights or property of Canvas n Cup; and/or (c) act under exigent circumstances to protect the personal safety of users of Canvas n Cup, or the public.
Tracking User Behavior:
Canvas n Cup may keep track of the websites and pages our users visit within Canvas n Cup, in order to determine what Canvas n Cup services are the most popular. This data is used to deliver customized content and advertising within Canvas n Cup to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information:
Information about your computer hardware and software may be automatically collected by Canvas n Cup. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Canvas n Cup website.
Children Under Thirteen:
Canvas n Cup does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, Canvas n Cup may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
Changes to this Statement:
Canvas n Cup welcomes your questions or comments regarding this Statement of Privacy. If you believe that Canvas n Cup has not adhered to this Statement, please contact Canvas n Cup at:
Canvas n Cup
189 Main Street
Milford, Massachusetts 01757
Effective as of November 28, 2018